The Profit Builder Unscripted
Welcome to "The Profit Builder Unscripted" - a podcast dedicated to helping construction industry leaders transform their businesses and rediscover the passion in their work. This show is tailored for construction business owners and leaders who are looking to boost their bottom line, develop strong, ownership-driven teams, and revitalize their love for the craft. Each episode of "The Profit Builder Unscripted" dives into the critical aspects of growing and managing a profitable construction business. We cover everything from financial management and goal setting to fostering a culture of accountability and innovation within your teams. Our discussions focus on practical strategies and tools that you can implement immediately to see tangible improvements in your business operation.
The Profit Builder Unscripted
From Ordinary to Outstanding: A Surprising Customer Service Story
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Ever had a dining experience that lingered in your mind, not for the food, but for the service?
Last week, my mastermind group and I found ourselves in such a situation. We were at a simple, unassuming restaurant during our annual retreat, not expecting much beyond a decent meal.
Yet, the service we received from one extraordinary young man transformed what was meant to be a routine dinner into a profound learning experience.
In this episode, I delve into how this encounter provided unexpected insights into customer service excellence and its parallels in the construction industry:
- What truly makes customers feel appreciated?
- How should businesses respond when things don't go as planned?
- Are we equipping our teams to create memorable customer interactions?
If you're looking to enhance how your team interacts with clients and manages challenges, this episode is a must-listen.
Tune in to uncover the lessons this unexpected source taught us about making every customer interaction count.
👉 Listen Now
Resources:
- Want to increase your profitability? Grab my book “The Profit Bleed.“
- Looking to grow your construction business? Check out our exclusive group "The Contractors Collective.”
- Want employees to take more ownership? Check out our course - “Build Your Dream Team.”
- Are you struggling to hire the right people? Check out our “Contractors Hiring Blueprint” course.
Connect with Vicki on social media:
- YouTube: Vicki Suiter
- LinkedIn: https://www.linkedin.com/in/vickisuiter
- Facebook: https://www.facebook.com/SuiterBusinessBuilders
If you love listening to this podcast, please leave a review in Apple Podcasts.
